A support agent wearing a headset, ready to assist SoftCath customers

Support

Welcome to the JVS software support page. At JVS, we truly believe in providing the best customer support to our clients. For our customers we have developed several ways of providing support — here are the details.

Start here to access the tools to get support for your JVS software products, from our support team.

Help Manual

SoftCath software has an inbuilt help manual, in PDF version, which can be used to learn how to use the SoftCath Cath Lab Reporting & Data Management Software.

Flash Video Presentation

The SoftCath software flash video presentation can be used as a tutorial, as it demonstrates the use of the Cath Lab software.

Phone Support

If you need to talk with a JVS executive for support, you can call on +91 90999 03149.

Remote Desktop Support

In today’s world of technology, we can easily connect to your computer from our office and provide you training and support. For remote desktop support, all you need is a broadband internet connection.

Please click here to download the remote desktop software and follow the steps below.

1

Download and copy the software file to your desktop.

2

Double-click TeamViewer — you will get a 9-digit ID and password.

3

Email your 9-digit ID and password to our support executive at [email protected].

4

A JVS executive will connect to your computer and provide you the support.

Software Upgrades & Customization

JVS Group continuously keeps updating the SoftCath software and adds new features regularly. All our customers who are enrolled in an Annual Maintenance Contract receive free software upgrades. Customers can also request customizations in the software during their Annual Maintenance Contract. If you have any customization request, write to us at [email protected] with all the requirements.